John Woodcock (firstname.lastname@example.org) from USERX has been creating excellent customer experiences since 1998. He explains how to extend your customer service beyond simply providing a “contact us” button. Using the 3 pillars of Customer Experience, you can allow your business to stand out. These pillars are:
- Make yourself available
- Know your customer service strategy
- Always keep your promises.
Other tips and tricks help you understand how to connect with your customers and build a relationship that benefits both your clients and your business.